Reservation policy:

• Double occupancy only. Our tiny-cabins are desgined to accomodate a maximum of 2 people at the time.
• The person responsible of the rental must be 18 years and older.
• Full paiement is made at the reservation.
• It is possible to reserve spa services (thermal experience and/or massage therapy) in addition to the tiny-cabins reservation, subject to availability. For the thermal experience, it is possible to book it directly online when completing the reservation. For massage therapy treatments, please call at the spa reception (450 827-8555) fore more information. Please note that the minimum age required at the spa is 16 years old.
• Arrival: between 4 p.m. and 6 p.m.* If it is not possible for you to be there before 6 p.m., please contact us beforehand and the access code will be sent to you by e-mail.
• Departure: the tiny-cabin must be vacated no later than 11 a.m. on the day of your departure.
• Our tiny-cabins are non-smoking areas and pet are not allowed.
   

Cancellation or postponement policy:

• Any request for postponement or cancellation must be made by e-mail to the following address: reservation@spafranklin.com. Our team will then contact you to follow up.
• It is possible to cancel or postpone a reservation by paying only the fees listed below up to 7 days before your arrival date. After this time, no refund or credit will be made.
• A fee of $50.00 will be charged for any cancellation.
• A fee of $25.00 $ will be charged for any postponement.
• No cancellations will be refunded in the event of bad road conditions or bad weather.